At TirzGlow, customer satisfaction, product quality, and safe handling are important to us. We strive to ensure that every order is fulfilled accurately and delivered in appropriate condition.

Please review our Refund & Return Policy before purchasing.

1. Returns & Product Integrity

Due to product integrity, safety, and chain-of-custody requirements, Research Use Only (RUO) compounds and laboratory reference materials are not eligible for return or restocking once shipped.

Once research materials leave our facility, their storage, handling, and environmental conditions can no longer be independently verified.

For this reason, TirzGlow cannot accept returns of previously shipped research vials, including unopened or sealed products.

This restriction does not affect eligibility for refunds or replacements involving verified shipping damage, incorrect products, missing shipments, or other circumstances covered by this policy or applicable law.

Other products, including eligible products, may be subject to separate return requirements based on product type, condition, and applicable regulations.

2. Order Cancellations

Orders may be canceled without penalty before a shipping label has been generated.

To request cancellation, contact tirzglow@gmail.com with your order number as soon as possible.

Once an order has shipped, cancellation is no longer available. However, customers may still qualify for refunds or replacements under the provisions outlined below.

TirzGlow reserves the right to cancel orders due to inventory limitations, payment verification issues, purchasing eligibility, or applicable regulatory restrictions.

3. Research Purchase Eligibility

Orders containing RUO-designated products may be subject to account verification and eligibility review before fulfillment.

If TirzGlow determines that an order does not meet its Research Use Only purchasing requirements, the order may be canceled.

Orders canceled by TirzGlow for eligibility reasons will receive a full refund, including shipping charges, to the original payment method or alternative. 

No cancellation or restocking fees will apply to orders rejected during eligibility review.

4. Damaged or Defective Products

If your order arrives with a broken seal, cracked vial, damaged container, or visible shipping damage, please contact tirzglow@gmail.com within 7 days of delivery.

To help us review your claim, include:

– Your order number.
– Photographs of the outer shipping packaging.
– Clear photographs of the damaged or affected items.
– A brief description of the issue.

Verified claims may qualify for a replacement at no additional charge or a refund to the original payment method, as determined by TirzGlow.

Please do not use, handle unnecessarily, or attempt to repair products that arrive damaged or compromised.

5. Lost, Stolen, or Missing Packages

If your tracking information indicates that your package was delivered but you have not received it, we recommend checking the delivery location, contacting the carrier, and confirming with household members or neighbors.

If the package remains missing after 48 hours, please contact tirzglow@gmail.com with your order number and tracking information.

Orders with Shipping Protection

Orders purchased with optional Shipping Protection are eligible for a free replacement or full refund when a package is verified as lost, stolen, or damaged during transit, subject to the applicable protection terms.

Orders without Shipping Protection

Claims involving orders without Shipping Protection are reviewed individually and may depend on carrier investigations, tracking records, and other available information.

Customers retain any refund or replacement rights provided by applicable law regardless of whether Shipping Protection was purchased.

6. Incorrect Items Received

If you receive an incorrect product, please notify TirzGlow within 7 days of delivery.

Include your order number and photographs showing the item received.

Once the error has been verified, TirzGlow will arrange for the correct product to be shipped at no additional cost or provide an appropriate refund.

If a return of the incorrect item is required, prepaid return instructions will be provided.

Customers will not be charged additional shipping fees to correct an order fulfillment error.

7. Non-Returnable Products

For safety, quality assurance, and product integrity reasons, the following items are generally not eligible for discretionary returns or refunds:

– RUO-designated compounds or laboratory reference materials that have already shipped.
– Opened or used products.
– Products with tampered or broken safety seals, except where the condition was present upon delivery.
– Custom-made or special-order compounds.
– Items damaged through improper handling, storage, or use after delivery.

Claims for delivery damage, defective products, incorrect shipments, or other covered fulfillment issues should be reported within 7 days of delivery.

These restrictions do not eliminate any refund, replacement, or other consumer rights that cannot legally be excluded.

8. Payment Disputes & Chargebacks

If you experience an issue with your order, we encourage you to contact TirzGlow before initiating a payment dispute or chargeback.

Our customer support team aims to respond to inquiries within one business day and will make reasonable efforts to resolve concerns promptly.

Contacting TirzGlow directly may help resolve issues more efficiently, but it does not limit your right to dispute a transaction through your payment provider.

9. Refund Processing

Once a refund has been approved, TirzGlow will initiate the refund to the original or alternative payment method.

Refunds generally take 5–10 business days to process and appear, depending on the payment provider, method type and financial institution.

Additional processing time may apply due to banking procedures, holidays, or payment provider requirements.

If your approved refund has not appeared after the expected processing period, please contact our support team for assistance.

10. Contact Information

For questions regarding returns, cancellations, refunds, or damaged shipments, please contact:

TirzGlow

Website: https://tirzglow.com

Email: tirzglow@gmail.com