At TirzGlow, we are committed to providing reliable, secure, and timely shipping for all eligible orders. Please review our shipping policies below for information regarding order processing, delivery times, shipping protection, and tracking.

1. Order Processing

Orders are typically processed and shipped within 24 business hours of payment confirmation.

Orders placed on weekends or U.S. federal holidays will begin processing on the next business day.

Processing times may vary due to order verification, product availability, holidays, or circumstances beyond our control.

2. Shipping Methods & Delivery Times

TirzGlow ships orders through the United States Postal Service (USPS), FedEx, or UPS with tracking information provided for all shipments.

Delivery estimates are provided by the shipping carrier and are not guaranteed. Actual delivery times may vary depending on destination, weather conditions, carrier delays, and other unforeseen circumstances.

3. Shipping Protection

For orders placed without Shipping Protection, lost or damaged shipment claims will be reviewed according to the carrier’s investigation and claims process, without limiting any rights provided by applicable law.

We encourage customers to consider Shipping Protection for added assurance during delivery.

4. Order Tracking

Once your order has shipped and the carrier has scanned your package, tracking information will be sent to the email address provided at checkout.

Customers can use the tracking number to monitor shipment progress through the USPS, FedEx, or UPS website.

If you have not received tracking information within one business day after your order confirmation, please contact tirzglow@gmail.com for assistance.

5. Shipping Destinations

TirzGlow currently ships within the United States only, including:

– All 50 U.S. states.
– Washington, D.C.
– U.S. territories serviced by USPS, FedEx, UPS.

Certain products, including Research Use Only (RUO) materials, may be subject to additional shipping restrictions based on applicable federal, state, or local regulations.

6. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

TirzGlow is not responsible for delivery delays or unsuccessful deliveries caused by incorrect or incomplete address information supplied by the customer, except where applicable law requires otherwise.

Packages returned due to incorrect addresses, refused deliveries, or repeated unsuccessful delivery attempts may require an additional shipping fee before being resent.

Any applicable reshipping charge will be equal to the original shipping cost.

7. Lost, Stolen, or Damaged Packages

If your shipment arrives damaged or appears to be lost during transit, please contact our customer support team as soon as possible.

Customers may be asked to provide:

Order number and tracking information.

Photographs of damaged packaging or products.

A description of the issue.

Additional information needed to investigate the claim.

Claims are reviewed based on the circumstances, shipping protection coverage, carrier findings, and applicable consumer protection laws.

For additional details regarding refunds, replacements, and claim eligibility, please review our Refund Policy.

8. Contact Information

For questions regarding shipping, order tracking, or delivery concerns, please contact:

TirzGlow

Website: https://tirzglow.com

Email: tirzglow@gmail.com